Kendra Scott

My wife and 3 daughters love Kendra Scott jewelry. Even as of recently our family grew when our son was born my daughters (ages 8,6, and 4yrs old) suggested we get mom earings from Kendra scott as a push present. To say the least we have been customers for several years. I write this today 1-16-2024 (my wife's birthday) because our experience today was exceptionally disappointing. Around 2 p.m. My wife, 2 children and I go into the la cantera location. My wife knew what she wanted but still begins to peruse. I sit down at what seems to be a waiting area at the entrance. I notice that no one greets us. People come in after and they're greeted. At some point an employee comments on my wife's outfit but doesn't offer assistance. Same employee greets a person who comes in after and offers assistance to them. My wife then comes up to me after a while passes and expresses that she feels uncomfortable and is getting a vibe that the employees for some reason aren't treating her the same as other people walking in. Im sitting in the front of the store with my children and am well aware because I'm seeing it from my p.o.v. She wants to leave and not buy anything after all but I encourage her to just go ask for help. A woman walks out from the employee area in the back and ask my wife what she needs. My wife shows her a Kendra scott necklace she's wearing and says she's looking for the same item with a different stone. The woman doesn't go to the back to check if they have it she just tells my wife if we have it we'll take it up front for you. The woman continues to walk around the store in my direction when whoever the gentleman working the register approaches my wife to ask if she needs assistance. As my wife speaks to him the woman yells across the store relaying what my wife told her the gentleman says yeah I'll go check and I see this woman nod her head "no". My wife may not have seen because she was facing the guy and the woman was behind her. But I saw. This is when I get the feeling we are being treated unfairly. The gentleman helps my wife and I appreciate you for that if you get to read this. At this point im noticing the woman and other employees are vigilantly making sure merchandise is in its place. Pacing back and forth when there's no one else in the store anymore just us and one other couple in the back. It may be your job but I sat in the front feet away from any merch to allow my wife to shop and tended to my children. Somehow you managed to make both my wife and I feel uncomfortable as if we were trying to steal. Or that we were unwelcome for whatever reason. I would imagine you wouldn't want your loved ones to be treated unfairly or made to feel how you made us feel today. I can say because of all of our previous experiences today most of the employees working when we went did not provide the same customer service we enjoy and had expected. We brushed it off after we left to not let it ruin our entire day. It being my wife's birthday and the incident being so fresh she's already shared this story with multiple people. I decided what the heck let me share it with you as well.

Employees were rude and made the experience very uncomfortable. I walked into the practically empty store and was not acknowledged but was being stared down by the employees. I did not notice any other costumer being treated like this. I felt judged and was being watched even as I was paying. I will not be returning! Please be aware of profiling by employees before you go to Kendra Scott...

At a great buying experience this morning. Purchased two customized bracelets. Love being able to choose the specific stone used in your piece as the sales associate mentioned “their sisters not twins” which I found absolutely smart. I will say some of the jewelry has very small chains, chains that honestly appear could break with even the tiniest tug. We prefer the thicker chains and it’s likely worth the cost difference. The store itself is quite lovely and the associates were very personable.

Really Love Kendra Scott! My experience at this store was particularly exceptional because of the personalized help I received from Taylor Raines. She went out of her way to make sure that I was able to find exactly what I needed and was looking for. It’s an experience that is hard to find in any store, but she really took care of me and I greatly appreciate it! Thank You!

I went into Kendra Scott to purchase a letter H necklace and told the lady who was helping me (Soraya) that it’s to represent our baby girl Hayden and she asked if she will be my first and I said yes! She told me she has 4 girls and asked me what color her nursery will be and I told her we’re doing a flamingo 🦩 theme (pink) and we just had a nice little conversation. She was just the absolute sweetest and super helpful. I purchased my necklace and she asked if I had a few minutes to wait and I said sure! She then comes up to me a little later and hands me this pink box to match her nursery 😭 she told me to use it as Hayden’s jewelry box! And then she told me to look inside 🥹 she gifted me matching earrings to go with my H necklace for my baby girl who is due in April! With a sweet note inside. I can’t even believe it. I’m still in shock! This was sooooooooo unbelievably kind!! I feel so grateful for her 🥲 she really brightened my day!!! And I’ll cherish this forever!!!! I can’t wait to come back and buy my daughter her first earrings! Thank you for everything Soraya!!

I spent $1k for my wife birthday, because she loves this place… she just got home from exchanging a few things she didn’t like super upset about the rude and obnoxious employees here giving her grief and attitude about exchanging items!!! Image that! It was a birthday present turned into a bad experience! Train your employees to be more understanding, what’s funny is that when your shopping they melt away! You have lost a real customer and I I’m calling tmrw to talk to someone